We are here to help with product questions, orders, payments, delivery, returns, and refunds.

Customer Support

Email: [email protected]
Phone: [+86 159 7548 8398]
Service hours: [7×24 Live]
Expected response time: Within [1–2] business days

When contacting us about an order, please include:

• Your order number;
• The email address used at checkout; and
• A clear description of the issue.

For a damaged, defective, or incorrect product, please also include clear photographs of the product, packaging, and shipping label.

Business Address

Administor: Li Shibing

[Jinhua Shanyang Trading Co., Ltd.]
Room 101, No. 69 Fangqian Road,
Xiaxin Village, Qiubin Subdistrict, Wucheng District, Jinhua City, Zhejiang Province, 321016 , China

This is our business contact address. Do not return products to this address unless our customer service team confirms that it is also the correct return address.

Returns

Before returning a product, email [[email protected]] to request authorization and the correct return instructions.

Unauthorized returns may be refused or delayed. Please review our Return & Refund Policy before sending any product.