This Shipping Policy explains order processing, delivery estimates, shipping charges, tracking, customs, delays, and lost parcels.
1. Shipping Destinations
We ship to the countries and regions available for selection at checkout.
If a destination cannot be selected, we do not currently ship there. We do not ship to destinations, persons, or entities restricted by applicable sanctions or trade laws.
[STATE WHETHER YOU SHIP TO PO BOXES, MILITARY ADDRESSES, ALASKA, HAWAII, US TERRITORIES, ISLANDS, OR REMOTE AREAS.]
2. Processing Time
Orders are normally processed within [1–3 BUSINESS DAYS], excluding weekends and public holidays in [FULFILLMENT COUNTRY].
Processing may take longer during:
- Public holidays;
- Major promotions;
- Periods of unusually high order volume;
- Inventory verification;
- Payment reviews; or
- Severe weather or other events outside our reasonable control.
An order confirmation is not a shipping confirmation. When available, a separate email will be sent after dispatch.
3. Delivery Estimates
Delivery estimates begin after dispatch, not on the date the order is placed.
| Destination | Estimated transit time |
|---|---|
| United States | [2–5 business days] |
| Canada | [5–12 business days] |
| United Kingdom | [6–14 business days] |
| European Union | [6–14 business days] |
| Other supported countries | [7–21 business days] |
Delivery estimates are not guaranteed unless expressly identified as guaranteed.
Customs clearance, weather, carrier disruption, remote destinations, incorrect addresses, and payment reviews may cause delays. A more specific estimate displayed on the product or checkout page takes precedence.
4. Shipping Charges
Available shipping methods and charges are displayed before the order is submitted.
Any free-shipping threshold or promotion will be shown on the website and applied at checkout when its conditions are satisfied.
We do not add undisclosed shipping charges after an order is placed.
5. Taxes, Customs, and Import Charges
Checkout will show taxes or duties collected by MixGlory, where applicable.
For international orders, the recipient may be responsible for import duties, taxes, brokerage fees, or customs charges that are not collected at checkout. These charges are determined by local authorities and are not controlled by MixGlory.
[CHOOSE ONE AND DELETE THE OTHER]
Duties-unpaid option: Prices and shipping charges do not include destination-country import duties unless checkout expressly states otherwise.
Duties-paid option: Duties and import taxes are included only for destinations expressly identified as “duties paid” at checkout.
6. Tracking
When tracking is available, we will send the tracking number to the email address used at checkout.
It may take [2–5] business days after label creation for the carrier’s tracking page to show movement.
7. Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address.
Contact [ACTIVE SUPPORT EMAIL] immediately if a correction is required. We cannot guarantee changes after fulfillment starts and may not be able to redirect a dispatched parcel.
For PayPal orders, the shipping address associated with the checkout transaction should be correct when payment is submitted. To protect both parties, we may require cancellation and a new order instead of changing the destination after payment.
8. Delivery Delays and Lost Parcels
If tracking has not updated for 7 business days, or the order has not arrived within 7 business days after the latest estimated delivery date, contact [ACTIVE SUPPORT EMAIL].
We will review the shipment and, where appropriate, open an investigation with the carrier.
If the carrier confirms that a parcel was lost before delivery, we will offer an appropriate replacement or refund.
A parcel marked delivered will be investigated using the carrier’s delivery records and other available evidence. This process does not limit rights provided by applicable consumer law or an eligible PayPal Purchase Protection claim.
9. Damaged Parcels
If a parcel or product arrives damaged, retain the product and all packaging and contact us within 7 calendar days after delivery.
Please follow the evidence requirements in our Return & Refund Policy.
10. Split Shipments
An order may be delivered in more than one parcel. When this happens, separate tracking numbers may be provided.
You will not be charged additional shipping solely because we divide an order into multiple parcels.
11. Contact
Email: [email protected]
Phone: [+86 182 0209 9823]
Business address: [Room A357, Suite 505, No. 8 Jingang Avenue, Nansha Street, Nansha District, Guangzhou]